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Saudia Wins The World's Most Improved Airline
Saudia, the national flag carrier of Saudi Arabia, was named ‘The World's Most Improved Airline’ and ranked number one for the Best Economy Class Airline Catering at the 2024 Skytrax World Airline Awards.The event was hosted by Skytrax, the international air transport rating organization, known for its evaluation of the global airline industry. The World Airline Awards are based on a comprehensive global customer satisfaction survey conducted over several months, covering more than 375 airlines worldwide.
In recent years, Saudia has demonstrated unparalleled progress in its rankings, earning the title of ‘The World's Most Improved Airline’ for the third time. Saudia’s remarkable trajectory has seen its ranking surge over the past seven years, leaping from 82nd place in 2017 to 23rd in 2023, and achieving the 20th position in 2024.
Saudia’s ‘SHINE’ transformation program has been instrumental in accomplishing this remarkable achievement as the initiatives are focused on elevating the guest experience, optimizing operational efficiency, and enhancing its service and product offerings, followed by the launching of Saudia’s new era of digital transformation and cutting-edge technologies. These efforts have propelled Saudia to rank among the top 10 airlines globally in On-Time Performance (OTP) throughout 2023, maintaining this position for six consecutive months. Notably, in May 2024, Saudia was ranked among the top five for arrival On-Time Performance (OTP-A) and first globally for the highest departure On-Time Performance (OTP-D).
Source: Saudia
